Privacy Policy
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Privacy Policy Effective Date: June 17, 2026 L.O.L.A. is operated by Lola May LLC. This Privacy Policy explains how we collect, use, share, and protect information when you use the L.O.L.A. mobile app, related websites, and connected services. Scope This policy applies to clients using L.O.L.A. to discover, message, and book beauty professionals, beauty professionals using L.O.L.A. to manage their business and subscriptions, and visitors who interact with our support channels or related website. Information We Collect We may collect information you provide directly, information created through your use of the app, and limited information from service providers. Account and profile information may include your name, email address, phone number, account type, city and state, business name, biography, specialties, services, social media links, profile photo, and other images you choose to upload. Booking, messaging, and service information may include appointment requests, appointment dates and times, notes, service selections, service history, direct messages, product recommendations, intake form responses, beauty preferences, and client-professional connection history. If you grant photo access, we may let you select and upload profile pictures, product images, and other images you choose to add to your account or listings. If you grant calendar access, L.O.L.A. may check your device calendar for possible conflicts and create, update, or remove calendar events for appointments you choose to sync. Calendar access is used to support scheduling and reminders. Based on the current app implementation, these calendar features occur on the device, and we do not intentionally collect your full personal calendar contents into our remote database just because you grant this permission. If you purchase, renew, cancel, start a free trial for, or restore a L.O.L.A. Pro or Beauty Expert membership, we and our subscription providers may receive subscription status, plan or product identifier, purchase, renewal, expiration, cancellation, billing issue, or trial status, subscription start and latest purchase dates, renewal status, management URL when provided, and App Store or RevenueCat customer metadata associated with the subscription. The L.O.L.A. subscription payment is for in-app Beauty Expert membership features available during the subscription term, such as premium business tools, finance and earnings views tied to booking activity, and related pro account functionality. The subscription payment does not itself purchase a haircut, facial, nail appointment, massage, makeup session, deposit, tip, product order, shipping charge, or other beauty or wellness service from an independent beauty professional unless clearly stated otherwise in the app at the time of purchase. We do not receive your full payment card number. Apple processes in-app purchase transactions, and RevenueCat helps us validate and manage subscription status. We may also automatically collect limited technical information such as device type, operating system, app version, crash or error diagnostics, authentication and security logs, and IP address or similar network information made available through standard web and app requests. If you contact us, we may collect the information you provide in support requests, emails, and related communications. How We Use Information We may use information to create and manage accounts, enable clients and beauty professionals to connect, message, and schedule appointments, display profiles and related content, provide intake and service workflows, upload and display user-submitted images, support calendar syncing features you choose to use, process and manage subscriptions, trials, renewals, and restore requests, send account and service-related communications, maintain safety and security, troubleshoot and improve the app, and comply with legal obligations. Permissions and Notifications L.O.L.A. may request access to your photo library for uploads, camera for supported image capture flows, calendar for conflict checks and appointment syncing, and notification permissions in versions of the app where notifications are enabled. You can revoke these permissions at any time in your device settings, though some features may stop working properly. How We Share Information We may share information with other users where needed for the app to function, such as profile details, booking details, messages, and appointment-related information. We may also share information with service providers that help us operate the app, including providers for hosting, database and file storage, authentication, and subscription management. At this time, L.O.L.A. uses providers including Supabase for backend infrastructure and RevenueCat for subscription management. Apple also processes in-app purchases made through the App Store. We do not sell your personal information to third parties for their own independent marketing use. We may also disclose information for legal compliance, fraud prevention, safety, enforcement of our policies, or business transfers. Data Retention We retain information for as long as reasonably necessary to provide the app, maintain account and booking history, support subscription and business operations, comply with legal, tax, accounting, and dispute-resolution obligations, and enforce our agreements. Data Security We use reasonable administrative, technical, and organizational measures intended to protect information, but no system is completely secure and we cannot guarantee absolute security. Your Choices You may be able to access and update profile information in the app, adjust device permissions for photos, calendar access, and notifications, manage subscriptions through Apple, and request deletion of your account or certain personal information through the in-app deletion request flow or by contacting support@lolamay.co. External Links and Third-Party Purchases Some parts of L.O.L.A. may include links to third-party websites, social media pages, or external product pages. If you leave L.O.L.A. and visit a third-party site, that third party’s privacy policy and terms apply to your visit and any purchase you make there. L.O.L.A. is not responsible for the privacy practices or payment handling of third-party sites, independent beauty professionals, or external stores. Children’s Privacy L.O.L.A. is not intended for children under 13, and we do not knowingly collect personal information from children under 13. International Use If you access the app from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, by updating the Effective Date, or by other appropriate means. Contact Us Lola May LLC support@lolamay.co https://lolamay.co/lola-app-support
Privacy Policy Effective Date: June 17, 2026 L.O.L.A. is operated by Lola May LLC. This Privacy Policy explains how we collect, use, share, and protect information when you use the L.O.L.A. mobile app, related websites, and connected services. Scope This policy applies to clients using L.O.L.A. to discover, message, and book beauty professionals, beauty professionals using L.O.L.A. to manage their business and subscriptions, and visitors who interact with our support channels or related website. Information We Collect We may collect information you provide directly, information created through your use of the app, and limited information from service providers. Account and profile information may include your name, email address, phone number, account type, city and state, business name, biography, specialties, services, social media links, profile photo, and other images you choose to upload. Booking, messaging, and service information may include appointment requests, appointment dates and times, notes, service selections, service history, direct messages, product recommendations, intake form responses, beauty preferences, and client-professional connection history. If you grant photo access, we may let you select and upload profile pictures, product images, and other images you choose to add to your account or listings. If you grant calendar access, L.O.L.A. may check your device calendar for possible conflicts and create, update, or remove calendar events for appointments you choose to sync. Calendar access is used to support scheduling and reminders. Based on the current app implementation, these calendar features occur on the device, and we do not intentionally collect your full personal calendar contents into our remote database just because you grant this permission. If you purchase, renew, cancel, start a free trial for, or restore a L.O.L.A. Pro or Beauty Expert membership, we and our subscription providers may receive subscription status, plan or product identifier, purchase, renewal, expiration, cancellation, billing issue, or trial status, subscription start and latest purchase dates, renewal status, management URL when provided, and App Store or RevenueCat customer metadata associated with the subscription. The L.O.L.A. subscription payment is for in-app Beauty Expert membership features available during the subscription term, such as premium business tools, finance and earnings views tied to booking activity, and related pro account functionality. The subscription payment does not itself purchase a haircut, facial, nail appointment, massage, makeup session, deposit, tip, product order, shipping charge, or other beauty or wellness service from an independent beauty professional unless clearly stated otherwise in the app at the time of purchase. We do not receive your full payment card number. Apple processes in-app purchase transactions, and RevenueCat helps us validate and manage subscription status. We may also automatically collect limited technical information such as device type, operating system, app version, crash or error diagnostics, authentication and security logs, and IP address or similar network information made available through standard web and app requests. If you contact us, we may collect the information you provide in support requests, emails, and related communications. How We Use Information We may use information to create and manage accounts, enable clients and beauty professionals to connect, message, and schedule appointments, display profiles and related content, provide intake and service workflows, upload and display user-submitted images, support calendar syncing features you choose to use, process and manage subscriptions, trials, renewals, and restore requests, send account and service-related communications, maintain safety and security, troubleshoot and improve the app, and comply with legal obligations. Permissions and Notifications L.O.L.A. may request access to your photo library for uploads, camera for supported image capture flows, calendar for conflict checks and appointment syncing, and notification permissions in versions of the app where notifications are enabled. You can revoke these permissions at any time in your device settings, though some features may stop working properly. How We Share Information We may share information with other users where needed for the app to function, such as profile details, booking details, messages, and appointment-related information. We may also share information with service providers that help us operate the app, including providers for hosting, database and file storage, authentication, and subscription management. At this time, L.O.L.A. uses providers including Supabase for backend infrastructure and RevenueCat for subscription management. Apple also processes in-app purchases made through the App Store. We do not sell your personal information to third parties for their own independent marketing use. We may also disclose information for legal compliance, fraud prevention, safety, enforcement of our policies, or business transfers. Data Retention We retain information for as long as reasonably necessary to provide the app, maintain account and booking history, support subscription and business operations, comply with legal, tax, accounting, and dispute-resolution obligations, and enforce our agreements. Data Security We use reasonable administrative, technical, and organizational measures intended to protect information, but no system is completely secure and we cannot guarantee absolute security. Your Choices You may be able to access and update profile information in the app, adjust device permissions for photos, calendar access, and notifications, manage subscriptions through Apple, and request deletion of your account or certain personal information through the in-app deletion request flow or by contacting support@lolamay.co. External Links and Third-Party Purchases Some parts of L.O.L.A. may include links to third-party websites, social media pages, or external product pages. If you leave L.O.L.A. and visit a third-party site, that third party’s privacy policy and terms apply to your visit and any purchase you make there. L.O.L.A. is not responsible for the privacy practices or payment handling of third-party sites, independent beauty professionals, or external stores. Children’s Privacy L.O.L.A. is not intended for children under 13, and we do not knowingly collect personal information from children under 13. International Use If you access the app from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, by updating the Effective Date, or by other appropriate means. Contact Us Lola May LLC support@lolamay.co https://lolamay.co/lola-app-support